A customer yelled at me today

Big surprise I know working at a job where I answer phones all day. But it sucks, because they're 9 times out of 10 yelling at me for another person's mistake, or something that's completely out of my control. And what do I do? I listen, I'm compassionate, I pretend to care that this person's inconvenience is the worst thing in the world. Because it is to them, at that point in time.

I have no idea what's happening in their personal lives, I can't judge them. But because I'm the voice that represents this place filled with a hundred other people, I get to suffer that abuse. Customer is always right, we need to keep them happy, it's our job to serve.

How demeaning is that? My very existence, the main skill that I have to offer and get paid $17/hr is to listen to people bitch about other people's mistakes. And I have to listen and be apologetic and let all of it fall on me. And then let it go, because there's another customer on the line that needs to be serviced.

But that's the game I gotta play, and I have to keep playing it until someone thinks I've developed enough skills to be promoted. 

I'm just venting I know, and this isn't the end of the world. I'm not torn over this phone call. By tomorrow I'll probably even forget the woman's name. But right now it sucks.

 

I'm not trying to make this place something that's full of negativity, I've just been sick all weekend and I should've called out sick today. But who can afford to do that LOL. 

This week can only get better from here. Fuck, it better.

 

On the plus side I've walked past the break-room numerous times and the fuckers put out half a sheet cake in there for people to munch on. I have not grabbed one slice, no matter how tempting it looks, self-control baby!

I do happen to have a pint of Ben & Jerry's The Tonight Dough in my freezer and I'll be dammed if I'm not devouring that fucker tonight.